Trends Toward Mobile Websites and Benefiting From the New Mobile Internet

Tapping into mCommerce with a Mobile Website

Your customers are mobile. You can not ignore it!

Why is it important for you and your customers?

Their customers are mobile
More people use their mobile phones than PC’s to get online
Mobile searches have grown by 4x since 2010
There will be one mobile device for every person on the earth in less than two years
935,000 SmartPhone subscriptions exist, and over 6 Billion Mobile phone subscriptions. 1/6 of the mobile phones out there are smartphones
In Asia, Mobile Traffic versus Desktop Traffic is converging. This is a little glimpse into our future here in the U.S. Across Asia, this is prominent, which is the trend we see in North America. Traffic is converging. In India last month, mobile traffic actually surpassed desktop traffic. This is just a glimpse of our future here in the United States.

Economic Trends towards Mobile Shopping

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Why is this important? Because a mobile-friendly site will help you to connect with all these users.

60% of users expect a mobile site to load in 3 seconds or less
71% of users expect a mobile site to load as fast as a desktop site
78% of users will retry a site two times or less if it does not load initially.
Users expect their mobile website experience to be good, if not better, than a desktop website experience.

Functionality and Context of a Mobile Website

Summary show

Functionality:

Other than load times, customers are expecting “click to call” functionality. The full website pulled up on your smartphone, the “click to call” will not work. Mobile sites even have e-commerce connected to a mobile payment processor. If you are placing an order on a mobile website, will that order actually go through? If the site was designed for mobile, then the answer is “yes.” Forms are even expected on a mobile website. A lot of forms use javascript, and most mobile phones can not handle javascript. You must have functionality that will work for your mobile users. Content that is specifically designed to work on a smartphone is important for mobile visitors.

Context:

Users are looking for specific information right now.

How much does it cost?
Where are you located?
Give me directions.
Are there any tables available at 8:00?
Where is the nearest restaurant?
Bank websites allow you to check your bank balance and look up the most recent interest rates. But on a mobile phone, when connecting to a bank, you are most likely looking for information such as where the nearest ATM is or how to transfer funds. You are probably not going to apply for a home loan on your mobile phone. So there is a clear distinction between the context of a desktop website and a mobile website.

Customers are connecting with the businesses in their local area via mobile.

Your customers are mobile, and you cannot ignore them!

95% of smartphone users have searched for mobile information
61% of users call a business after searching, and 59% visit the location
90% of these people act within 24 hours
We can see that the users are there, the traffic is there, we can see that mobile visitors are growing, but what is very important is that these users are very active. Today, current data shows that mobile commerce makes up about 8% of overall e-commerce online business in the U.S. today. And the overall e-commerce in the U.S. is growing 17% year over year. So not only the percentage of mobile commerce but overall the e-commerce is increasing. So it is a sweet spot and a great time to get online with a mobile website.

Apps and Mobile Sites

Many people prefer mobile sites for shopping.

81% prefer mobile sites for researching products
79% prefer mobile sites for product reviews
90% prefer mobile sites for purchasing
Apps are great tools for customer retention, but they will not bring you in new customers, and they will not help you be found. For most small businesses, the objective is to be found, to be seen, and to acquire new customers. If you do a mobile search, an app will not be listed on the top local results of Google, but your mobile website will. The priority of being found from the growing mobile traffic is essential. An app is nice, but being found with a mobile website is essential.

Bad mobile websites can cost you, customers. We know these visitors are active visitors with high expectations. This makes for a huge opportunity for business owners looking to tap into a growing market.

The quality of mobile sites is improving:

57% would not recommend a business with a bad mobile site
40% have turned to competitors sites after a bad mobile experience
23% of adults have cursed at their phone with a site that does not work on their mobile phone
If your site is not optimized for a smartphone, then it can cost you, customers. Those customers might never return to your website, ever.

The need for a mobile website is here.

Just because you can see your desktop site on a mobile phone doesn’t mean it’s mobile-friendly.

You must do these three things every time, for every device, for every visitor:

Detect that the user is on a mobile device
Adapt for every device
Present content for every user
With our mobile websites, the technology is built-in. We tracked between eight and nine thousand mobile databases, and the premier database is goMobi.

For a low cost, you get all this technology on the back-end. Once you detect the device, you need to adapt that content for the specific device and present that information to every visitor. You can present it in any language with goMobi.

How businesses are using mobile website features:

Translate your site into any language
Translate the mobile control panel into any language
These help you expand your customer base. With a click of a button, everything changes to a different language.

QR Codes and Print Flyers

It is effortless to create a QR code or a QR code flyer. Then, you can post your QR code on a T-shirt, a bumper sticker, on the window of your store, and harnessing the power of social networks: Facebook, Twitter, Yelp, FourSquare.

Analytics and your Mobile Website

You can track the site in your mobile control panel. It is a quick way to find out which pages are working, which pages they are visiting.

Features of the Mobile Control Panel:

Templates, templates, templates

Icon sets to personalize your mobile site

You can upload your own icons

Someone can bookmark your website with an icon, and the icon will automatically go on their links on their smartphone

eCommerce shopping cart. You can set up all your products, including a description and an image, what you will charge for it, and even specify the currency. If the customers want to buy, they are sent to PayPal or Google Checkout to pay for their items, then they are redirected to your mobile website

Reviews and Testimonials

Video and Multimedia: set up multiple video and multimedia playlists. Creates stickiness to your site and customer loyalty

Maps and directions with support for multiple locations

Custom forms: One mistake a lot of people make is they expect their whole site to function on a smartphone “as-is,” and forms, especially, that are designed for a desktop, will not function for a mobile website. Our mobile control panel will allow you to create custom forms. Ready-made templates are valuable for forms. You can collect data from your mobile website.

Redirection code generator: the mobile control panel automatically generates redirection code that you can insert into your desktop website to automatically redirect mobile users to the mobile website.
Additional templates and themes will be added continually. The ability to create sub-pages, multiple image gallery features, multiple click-to-call features, WYSIWYG editor, and marketing tools are included. The mobile control panel has it all and includes the tools needed for business owners to convert leads from the exploding mobile economy.

Ms. Rosendahl has over 19 years of experience in systems analysis, hosted applications, and management, as well as 16 years of experience in web hosting and Internet marketing. Ms. Rosendahl has a Bachelors’s from Houston Baptist University with a double major in Computer Information Systems and Business Management. Stephanie is the founder and CEO of Website Hosting firm – GreenHostIt.com green hosting.